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  • Terms and Conditions

    PAYMENT

    On our website les-italiennes.it it is possible to pay the goods via bank transfer or cash on delivery.

    SHIPPING

    Standard Shipping

    Italy: €8,00 – free shipping for orders above €60,00.
    Other Countries: €15,00 – free shipping for orders above €100,00.

    The sandal will be shipped from 2 to 5 working days from the time the order is received or payment is made by bank transfer. The waiting depends on our availability in the warehouse and / or laboratory and therefore on a possible ad hoc realization.

    Delivery times are indicative and do not include delays due to unauthorized payments and/or exhaustion of items.

    Please note that delivery times may be longer if delivery takes place in rural destinations that are difficult to reach and/or in adverse weather conditions.

    RETURN POLICY

    All returns must be authorized by Les-italiennes before being shipped.

    To obtain a return authorization, you must contact us within 14 days of receipt of the goods.

    In case of return shipping costs are entirely borne by the customer, said shipment must be traceable and the customer has full responsibility.

    The products must not have been worn or altered and must be returned in their original condition.
    The returned goods, if damaged, could be refused and returned to the sender, at the discretion of Les-italiennes.
    To make the return, Les-italiennes requires a payment receipt and / or proof of purchase.

    To return your order, please follow these steps:

    1. Keep the sandals and the original box in good condition.
    2. Write us the reason for your return in an e-mail to info@les-italiennes.it or using the contact page on our website, requesting a return authorization code.
    3. Place the item in the original case.
    4. Close the box securely with adhesive tape.
    5. Label the container:
    LES-ITALIENNES
    Via Callano 161, Interior 26
    76121 Barletta (BT)

    INTERNATIONAL RETURN

    All returned merchandise should be declared as a “Return of Italian Merchandise” on the customs declaration; without this the return may not be successful or may incur in additional fees.

    EXCHANGES

    Purchased items are exchangeable into a different size, model and color. All exchanges are based on stock availability.
    In case of product exchange shipping conditions are the same described in ‘Shipping Info’ paragraph.
    Sale items are non-exchangeable.

    For purchases made on sale, the return and exchange are not possible.

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